Broadband Technicians Posting

JOB SUMMARY: Looking to Hire Technicians in OH, CA, TX & GA

Under minimal supervision the Cable/Broadband Technician must be able to perform triple play installation and services. Educate customers regarding their new and existing services, and must be able to propose solutions to customer problems.
  • Must be able to work on regularly scheduled days as well as unscheduled days and beyond regular work hours as required.

  • Must be able to pass drug and background screening prior to hiring.

  • Have a Valid Class C Drivers License with a Clean Driving Record.

  • Able to perform basic troubleshooting during the installation from tap to customer’s electronic devices, and perform service tap audits.

  • Provide quality internal and external customer service surrounding values.

  • Educate customers in the use of installed products; ( video, telephone and internet) explains waivers, agreements, and customer release forms.

  • Resolve or escalate customer complaints

  • Plan daily route, requisition equipment, supplies and stock vehicle.

  • Maintain and secures truck and equipment.

  • Install, test and troubleshoot broadband network/services including video, data and telephone from tap to device.

  • Use small hand tools, power tools, signal level meters, and other test equipment.

  • Meet scheduled appointment windows.

  • Complete assigned work orders and other documentation on paper and/or mobile devises.

  • Perform other duties as assigned by supervisor.

 

Providing Technical broadband support services to an industry through our commitment in an ever-changing environment. Our highly trained staff are committed to driving a positive change..

Position Requirements;
ESSENTIAL JOB FUNCTIONS:

  • Ability to professionally communicate in person and by telephone.

  • Hand and finger dexterity to carry and to use tools and equipment as necessary.

  • Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires.

  • Ability to carry, climb and operate extension ladder, (approximately 28 feet high, and 75 pounds).

  • Ability to climb poles using gaffs, hooks, and climbing belt as needed.

  • Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting.

  • Ability to work while standing 50-70% of the time.

  • Ability to drive vehicle in a safe and responsible manner.

JOB QUALIFICATIONS:

  • High school diploma or equivalent.

  • Appropriate valid state driver’s license and a good driving record.

  • Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters).

  • Ability to prioritize and organize effectively.

  • Ability to work independently and with other.

  • Able to comply with all implemented safety procedures.

  • Skill in using a Windows-based computer and MAC.

  • Knowledge of basic mathematics and electronics is a .

  • Bi-lingual proficiency preferred in some locations.

WORK EXPERIENCE:

  • Field service experience with cable, telecommunications or electronic equipment preferred.

  • Customer service and some sales experience preferred.

 

WORKING CONDITIONS:

  • Work indoors in poorly ventilated areas such as attics during extreme heat.

  • Exposure to dust, dirt, noise, insects and/or cleaning solutions.

  • Work performed near power lines and electricity.

  • Work, including travel, outdoors in adverse weather conditions day or night.

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