Broadband Technicians Posting
JOB SUMMARY: Looking to Hire Technicians in OH, CA, TX & GA
Under minimal supervision the Cable/Broadband Technician must be able to perform triple play installation and services. Educate customers regarding their new and existing services, and must be able to propose solutions to customer problems.
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Must be able to work on regularly scheduled days as well as unscheduled days and beyond regular work hours as required.
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Must be able to pass drug and background screening prior to hiring.
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Have a Valid Class C Drivers License with a Clean Driving Record.
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Able to perform basic troubleshooting during the installation from tap to customer’s electronic devices, and perform service tap audits.
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Provide quality internal and external customer service surrounding values.
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Educate customers in the use of installed products; ( video, telephone and internet) explains waivers, agreements, and customer release forms.
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Resolve or escalate customer complaints
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Plan daily route, requisition equipment, supplies and stock vehicle.
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Maintain and secures truck and equipment.
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Install, test and troubleshoot broadband network/services including video, data and telephone from tap to device.
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Use small hand tools, power tools, signal level meters, and other test equipment.
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Meet scheduled appointment windows.
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Complete assigned work orders and other documentation on paper and/or mobile devises.
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Perform other duties as assigned by supervisor.
Providing Technical broadband support services to an industry through our commitment in an ever-changing environment. Our highly trained staff are committed to driving a positive change..
Position Requirements;
ESSENTIAL JOB FUNCTIONS:
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Ability to professionally communicate in person and by telephone.
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Hand and finger dexterity to carry and to use tools and equipment as necessary.
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Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires.
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Ability to carry, climb and operate extension ladder, (approximately 28 feet high, and 75 pounds).
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Ability to climb poles using gaffs, hooks, and climbing belt as needed.
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Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting.
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Ability to work while standing 50-70% of the time.
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Ability to drive vehicle in a safe and responsible manner.
JOB QUALIFICATIONS:
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High school diploma or equivalent.
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Appropriate valid state driver’s license and a good driving record.
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Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters).
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Ability to prioritize and organize effectively.
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Ability to work independently and with other.
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Able to comply with all implemented safety procedures.
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Skill in using a Windows-based computer and MAC.
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Knowledge of basic mathematics and electronics is a .
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Bi-lingual proficiency preferred in some locations.
WORK EXPERIENCE:
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Field service experience with cable, telecommunications or electronic equipment preferred.
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Customer service and some sales experience preferred.
WORKING CONDITIONS:
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Work indoors in poorly ventilated areas such as attics during extreme heat.
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Exposure to dust, dirt, noise, insects and/or cleaning solutions.
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Work performed near power lines and electricity.
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Work, including travel, outdoors in adverse weather conditions day or night.
Apply On Line or Email for more information or call back